Your contact person here in the US will be with a trusted affiliate organization. We will put you directly in touch with them once your deposit has been paid. They know the area in detail and can give you a wealth of information, once you have made your booking. In London, there is an on-site manager who will handle any apartment needs as well as act as concierge for an additional charge per request. Services include calling for a cab, arranging additional cleaning and linens, airport pick up and drop-off & even calling for restaurant or theatre reservations.